Shipping policy
1. General
This shipping policy applies to all orders placed on theteleportation.fr. By placing an order, you accept the shipping conditions described below.
2. Where we ship
- France
- Europe
- United States
- Rest of the world
Not sure we deliver to your country? Email us at theteleportation75@gmail.com before ordering.
3. Carrier
The carrier depends on your destination country and on the delivery method you choose at checkout (pickup point or home delivery). Every parcel is tracked: the carrier's name and your tracking number are sent to you by email as soon as your order ships.
4. Rates and delivery times
Delivery times are estimates in business days and include order preparation. The exact shipping cost is calculated and shown at checkout, before payment.
| Destination | Shipping | Estimated delivery |
|---|---|---|
| France | Pickup point from €6 · Home delivery from €11 | 3–5 business days |
| Belgium, Luxembourg, Netherlands, Germany | Pickup point €7 · Home delivery €12 | 4–6 business days |
| Spain, Portugal, Italy, Austria, Poland | Pickup point €7 · Home delivery €14 | 4–6 business days |
| United Kingdom | £7 | 7–14 business days |
| United States | $13 | 7–14 business days |
| Canada | CA$12 | 7–15 business days |
| Australia | AU$12 | 7–12 business days |
| Switzerland, Norway | €13 | 7–15 business days |
| Other countries | €13 | 10–20 business days |
5. Order preparation
Orders are prepared Monday to Friday, excluding public holidays, within 1 to 3 business days after payment confirmation. Orders placed at the weekend or on a public holiday are handled the next business day. During drops or busy periods, preparation may take longer; we will email you if it exceeds 5 business days.
6. Tracking
As soon as your order ships, you receive a confirmation email with your tracking number and the carrier's tracking link. No tracking update 48 business hours after that email? Contact us at theteleportation75@gmail.com.
7. International orders and customs
European Union: no customs duties apply. VAT is included in the displayed price under the OSS (One Stop Shop) scheme.
Outside the EU (including the United Kingdom, Switzerland and Norway): customs duties, import taxes and local handling fees may be charged on delivery. These costs are paid by the recipient and are not covered by TELEPORTATION. We cannot be held responsible for delays caused by customs procedures or for a refusal of import in the destination country.
8. Damaged or lost parcels
Damaged parcel: if the parcel shows visible damage on delivery, note it with the carrier and email us within 48 hours at theteleportation75@gmail.com with photos of the parcel and the items. We will open a claim with the carrier and offer a replacement or a refund depending on the outcome.
Lost parcel: a parcel is considered lost if there is no tracking update for more than 21 business days (France) or 30 business days (international) after shipping. Contact us: we will open an investigation with the carrier and, if the loss is confirmed, send a replacement or issue a full refund.
9. Delivery address
You are responsible for entering a correct delivery address. Any address error that leads to a return or loss of the parcel is at your expense (reshipping costs). If you notice a mistake after ordering, email us immediately: no change can be made once the parcel has been handed to the carrier.
10. Contact
Any question about your delivery: theteleportation75@gmail.com — we reply within 48 business hours.