Refund policy
You have 30 days from delivery to request an exchange and 15 days from delivery to request a return. To get started, all you need is your order number and the email address used to place the order.
Items purchased from TELEPORTATION must be returned in perfect, unworn condition, with no damage, stains, odours or anything else that would prevent them from being sold as new. Items must also be returned in their original packaging, with all tags and everything that was included in the parcel.
How it works
Returns and exchanges are no problem. Shipping the parcel back is at the customer's expense.
- Contact us first. Email us at theteleportation75@gmail.com with your order number and the item(s) you would like to exchange or return. We will confirm your request and reply with the instructions.
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Send your parcel at your own expense to our warehouse in France:
TELEPORTATION
30 Ter Avenue d'Oradour-sur-Glane
45400 Fleury-les-Aubrais
France
We recommend using a tracked shipping service. - We take care of the rest. As soon as your parcel has been received and checked, we will send your exchange or issue your refund.
Please do not send anything back without contacting us first.
Exchange fee
The exchange fee is simply the cost of shipping your new item to you. It depends on your country:
| Country | Exchange fee |
|---|---|
| France | €6 (pickup point) · €11 (home delivery) |
| Belgium, Luxembourg, Netherlands, Germany | €7 (pickup point) · €12 (home delivery) |
| Spain, Portugal, Italy, Austria, Poland | €7 (pickup point) · €14 (home delivery) |
| United Kingdom | £7 |
| United States | $13 |
| Canada | CA$12 |
| Australia | AU$12 |
| Switzerland, Norway | €13 |
| Rest of the world | €13 |
Any questions? Write to us at theteleportation75@gmail.com, we reply fast.